Help & Questions

Help & Questions ❓

Got a question? We've got answers! Check out our most frequently asked questions below. If you don't find what you're looking for, feel free to reach out to us directly.

Orders & Shipping

How long does shipping take?
Orders are typically delivered within 7-14 business days across Europe. You'll receive a tracking number by email once your order ships.

Do you ship to my country?
We ship to all EU countries! Free shipping on orders over €40.

Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking link by email.

Products

How do I use the Ice Roller?
Store your ice roller in the freezer for at least 2 hours. Then gently roll it over your face in upward motions for 5-10 minutes. Best used in the morning to depuff and refresh your skin!

Is the ice roller safe for all skin types?
Yes! The ice roller is suitable for all skin types including sensitive skin.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging. See our full Return Policy for details.